Thrive with Top-Tier Help Virtual Assistance

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• Answer calls and make follow-up calls 
• Respond to your customer or prospect's inquiries through your social media or other communication channels
• Data entry
• Email and Calendar Management
• Document Management
• Database or File Management
• File Clean up
• Other tasks

• Record both sides of your transactions (debits/credits) for accuracy and balance
• Track and submit invoices
• Initiate vendor payments
• Make sure that any payments that are not on auto-pay are paid on time and accurately
• Perform bank reconciliations to keep your books balanced using your preferred accounting software

Conducting research thoroughly can be time-consuming and require the know-how to find and validate information that's accurate. This is where TOP-TIER Help can take this off of your plate.

• Market Research
• Competitor Research
• Data Analytics
• Comparative Research to help your business make informed decisions (for ex., venue rates, software vendor rates, business travel rates, etc.,)
• General Internet Research
• New business opportunities
• And More

Do you want your customers honest feedback so you can identify issues that might exist and improve them? Most are more willing to tell you if it's collected from a neutral third-party.

Is your goal to get their feedback about the quality of your service? The quality of your product? Your customer service? Other?

TOP-TIER Help can use the following methods to gather feedback:

• Survey
• Short email campaign development & distribution
• Scheduled phone or video call to ask pointed questions
• Social listening  

General Notarizations for different documents 

Distinct services

• I-9 Verification 
• Exam Proctoring

FYI: 

• Notary Service must be scheduled by appointment (24-48 hours) to arrange to meet in-person after Top-Tier Help's normal business hours  M-F or on Saturdays between (9-1 p.m.)
• Some states authorize their notaries to conduct remote online  notarizations (RON). However, a notary in the State of Georgia is not permitted by law to conduct  one. 

• PowerPoint Presentations
• Template development
• Adobe InDesign Layout for brochures, magazines, newsletters, and other communications for print or electronic formats
• Adobe Illustrator to show diagrams, illustrations, and more

Proofreading (check for spelling, grammatical, punctuation and other errors)

• Line-by-Line Substantive Editing (check for issues with formatting, structure, organization, and readability)
• Check for adherence to style guide rules (AP Stylebook, Chicago Manual of Style, your company in-house style guide, etc,) 

• SEO Blog Copywriting
• Website Copywriting
• Newsletter Copywriting
• Website Content Management

Website Development

Social Media Management

Email marketing

• Logo Design and other brand identity assets
• Email banners
• Marketing collateral (Digital and print formats)
• Social Media images
• Ads (Digital and print)

This support can be structured as one-time, short-term, or ongoing project packages.

Public Relations

• Drafting and distributing press releases
• Developing content calendars, repurposing content for different communication channels
• Event support & Coordination
  • Organizing guest lists
  • Booking virtual venues
  • Coordinating schedules for webinars and other online events
• Reputation Monitoring
  • Social listening
  • Online reviews
• Reporting & Analytics

Media Outreach

• Building Targeted Media Lists 
• Media Pitching

• Documentation Strategy
• Content Strategy
• Feature Adoption Strategy

Don't risk missing out on the opportunity to convert a lead to a customer due to missed calls,slow callbacks, or by hiring an incompetent VA who doesn't understand the SaaS industry sector, jargon technologies, etc., like software technical writer does. 

Allow your in-house staff to focus on supporting your existing customers and trust TOP-TIER Help to:

• Answer calls and/or follow up with calls for your Sales team
• Enter your leads into your CRM
• Schedule presentations & meetings  for your Sales team 

•  Standard Operating Procedures and Policies Manuals for Employees
• Employee On-boarding Documentation
• IT Documentation & Setup Support
• Safety manuals
• Employee Job Aids 
• Help Articles for knowledgebases
• Templates and more

• Training Materials
• Online course content
• Pre-Exam Preparation Content
• Tutorials

• Online Documentation
• Administrator Guides
• Knowledgebase Articles
• API Guides
• How-to videos
• and more

• Screenshots
• Flowcharts
• Diagrams
• Infographics
• Videos
• and more

• How-to Videos to demonstrate how to use software features to perform tasks or physical products
• Product Overview videos
• And more

• Product Manuals (a hard copy that contains all the products features in detail)
• Quick Start Guides (focuses on directions to get the user started) Typically this is practical for cell phones and other consumer electronics.
• One-Sheet Instructions for learning products
• Assembly Guides
• And more 

• Markdown writing
• DITA

API Guides for third-party developers

• PDF to the original source format
• Original source format to a PDF

Format and update documentation to adhere to your style rquirements