Thrive with Top-Tier Help Virtual Assistance

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• Answer calls and make follow-up calls 
• Respond to your customer or prospect's inquiries through your social media or other communication channels
• Data entry
• Email and Calendar Management
• Document Management
• Database or File Management
• File Clean up
• Other tasks

• Record both sides of your transactions (debits/credits) for accuracy and balance
• Track and submit invoices
• Initiate vendor payments
• Make sure that any payments that are not on auto-pay are paid on time and accurately
• Perform bank reconciliations to keep your books balanced using your preferred accounting software

Conducting research thoroughly can be time-consuming and require the know-how to find and validate information that's accurate. This is where TOP-TIER Help can take this off of your plate.

• Market Research
• Competitor Research
• Data Analytics
• Comparative Research to help your business make informed decisions (for ex., venue rates, software vendor rates, business travel rates, etc.,)
• General Internet Research
• New business opportunities
• And More

• PowerPoint Presentations
• Template development
• Adobe InDesign Layout for brochures, magazines, newsletters, and other communications for print or electronic formats
• Adobe Illustrator to show diagrams, illustrations, and more

Proofreading (check for spelling, grammatical, punctuation and other errors)

• Line-by-Line Substantive Editing (check for issues with formatting, structure, organization, and readability)
• Check for adherence to style guide rules (AP Stylebook, Chicago Manual of Style, your company in-house style guide, etc,) 

• SEO Blog Copywriting
• Website Copywriting
• Newsletter Copywriting
• Website Content Management

Website Development

Social Media Management

Email marketing

• Logo Design and other brand identity assets
• Email banners
• Marketing collateral (Digital and print formats)
• Social Media images
• Ads (Digital and print)

This support can be structured as one-time, short-term, or ongoing project packages.

Public Relations

• Drafting and distributing press releases
• Developing content calendars, repurposing content for different communication channels
• Event support & Coordination
  • Organizing guest lists
  • Booking virtual venues
  • Coordinating schedules for webinars and other online events
• Reputation Monitoring
  • Social listening
  • Online reviews
• Reporting & Analytics

Media Outreach

• Building Targeted Media Lists 
• Media Pitching

• Documentation Strategy
• Content Strategy
• Feature Adoption Strategy

Don't risk missing out on the opportunity to convert a lead to a customer due to missed calls,slow callbacks, or by hiring an incompetent VA who doesn't understand the SaaS industry sector, jargon technologies, etc., like software technical writer does. 

Allow your in-house staff to focus on supporting your existing customers and trust TOP-TIER Help to:

• Answer calls and/or follow up with calls for your Sales team
• Enter your leads into your CRM
• Schedule presentations & meetings  for your Sales team 

•  Standard Operating Procedures and Policies Manuals for Employees
• Employee On-boarding Documentation
• IT Documentation & Setup Support
• Safety manuals
• Employee Job Aids 
• Help Articles for knowledgebases
• Templates and more

• Training Materials
• Online course content
• Pre-Exam Preparation Content
• Tutorials

• Online Documentation
• Administrator Guides
• Knowledgebase Articles
• API Guides
• How-to videos
• and more

• Screenshots
• Flowcharts
• Diagrams
• Infographics
• Videos
• and more

• How-to Videos to demonstrate how to use software features to perform tasks or physical products
• Product Overview videos
• And more

• Product Manuals (a hard copy that contains all the products features in detail)
• Quick Start Guides (focuses on directions to get the user started) Typically this is practical for cell phones and other consumer electronics.
• One-Sheet Instructions for learning products
• Assembly Guides
• And more 

• Markdown writing
• DITA

API Guides for third-party developers

• PDF to the original source format
• Original source format to a PDF

Format and update documentation to adhere to your style rquirements